[Travel Industry] Mandarin Customer Service Executive
IGT Services And Technologies KL Sdn. Bhd.
Graduan Baru
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SSM No : 1271754-W
MYR3,500 - MYR4,500 Per Month
Shah Alam, Selangor
Graduan Baru
Kurang dari 15 pemohon. Anda mempunyai peluang yang tinggi!
Posted a day ago • Closing 13 Jun 2024
Kurang dari 15 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Must be able to converse fluently using Mandarin and English
- Must be able to read and write Traditional Mandarin word
- 24/7 shift system (5 days a week, 9 hours a day)
- Education: SPM, UEC, O-level or; and above
- Candidates without customer service experience are welcomed to apply
- Professional training will be provided upon joining (Product Knowledge & Soft Skill)
- September Intake
Tanggungjawab
- Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
Manfaat
- KPI incentives
- Transportation allowance
- 14 days AL
- EPF, SOCSO
- Health and life insurance
- Medical Claims
- Dental Claims
- Walking distance to the office – Shelter nearby LRT / KTM Station
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