Junior Support Engineer (Jalan Pinang, KL)
SSM No : 466686-P
KL City, WP Kuala Lumpur
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Posted 3 days ago • Closing 25 Jun 2024
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Ideally someone with a Bachelor's degree or Diploma in Computer Science, Information Technology (IT), or a related field.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Familiarity with networking technology, particularly Ethernet, TCP/IP, and wireless.
- Familiarity with MS SQL Server, IIS and AWS.
- Knowledge of end user platforms: desktop, laptop, tablet; Windows, Mac, Android; etc.
- Knowledge of browsers, their differences and their effects on applications.
- Familiarity with customer support ticketing applications (Zendesk preferred)
- Fluent in English language- spoken and written.
- Prior experience in customer support or a similar role is a plus.
- Fresh grad can apply
Tanggungjawab
Description:
We are seeking a highly motivated and detail-oriented individual to join our client's team as a Junior Support Engineer. In this role, you will be responsible for providing technical assistance and support to the customers, ensuring their satisfaction and enabling smooth business operations. As a Junior Support Engineer, you will be an integral part of our client's customer support team, ensuring their clients' adoption of and success with our client's software application, thereby driving the growth of our client's organization.
- Respond promptly and professionally to customer inquiries, providing technical assistance and troubleshooting support.
- Document all customer interactions and resolutions, maintaining comprehensive records.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Conduct product testing and troubleshooting to identify and resolve technical issues.
- Collaborate with the development team to provide customer feedback and identify areas for improvement.
- Proactively identify opportunities to enhance customer satisfaction and improve processes.
- Maintain a positive and professional attitude towards customers and colleagues.
Reports To : Lead Support Engineer (CMS)
Location : Kuala Lumpur (Primarily work from home)
Working Hours : 9.00am to 5.00pm
Salary & package offered will commensurate with candidate's experience.
Manfaat
- Working from home basis, occasionally have to report to office
- Flexibility & able to work independently Office location is walking distance to LRT Station
- Client's Company's Headquarter is in Boston, United Kingdom
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