Junior IT Customer Service Executive (Mandarin Speaker)
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SSM No : 1551091-X
MYR4,000 - MYR6,500 Per Month
KL City, WP Kuala Lumpur
Kurang dari 30 pemohon. Anda mempunyai peluang yang tinggi!
Posted 3 days ago • Closing 25 Jun 2024
Kurang dari 30 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Candidate must possess at least Diploma/Advance/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/ Professional Degree in Computer Science / Information Technology or equivalent.
- Customer service skills, with the ability to effectively communicate and assist both internal and external customers.
- Previous working experience in customer service in IT related field is advantageous.
- Good understanding of Unix or Linux systems.
- Familiarity with network settings and troubleshooting.
- Language proficiency: Mandarin and English.
- Must have a sense of responsibility and good communication skills.
Tanggungjawab
- Serves as a liaison between the customer and various departments
- Resolve customer complaints effectively through careful analysis of situations and determination of the required resources
- Coordinates well with other CS, superiors, and colleagues from other departments
- Promptly following up with customers to address and resolve issues.
- Managing and prioritizing customer escalations to ensure timely resolution and customer satisfaction.
Manfaat
- EPF/SOCSO
- Annual Leave, Medical Leave, Hospitalization Leave, Maternity Leave, Paternity Leave & Compassionate Leave, etc.
- Medical Claim, Performance Bonus, etc.
- Accessibility - Office near LRT & MRT Station.
- Trendy and Comfortable Working Environment. Work Life Balance
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