Customer Service
Fresh Graduates
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SSM No : 202301022188 (1516111-P)
MYR3,000 - MYR4,000 Per Month
KL City, Kuala Lumpur
Fresh Graduates
Hot Job
More than 60 have applied to this job
Posted 16 days ago • Closing 12 Jun 2024
More than 60 have applied to this job
Requirements
- Minimum SPM (pass)
- Fresh graduates / no working experience candidate are encouraged to apply as training will be provided
- Excellent written and verbal communication skills with English and Mandarin.
- Able to construct professional and proper text messages when handling text communications with customers/users.
- Excellence in using chatting functions in all social media platforms ( (FB/IG), Texting Applications (WhatsApp/Telegram) and Email Services.
- Willing to learn new thing.
- Basic keyboard and computer skills.
- Good problem solving skills, able to navigate unexpected situations or conditions.
- Positive attitude, passionate on collaborative teamwork, excel at interpersonal skills.
Responsibilities
- Responding promptly to customer enquiries .
- Handle all customers/users support tasks by all social media platforms (FB/IG/WhatsApp/Telegram) and Email.
- Verbal Communications (phone/video calls/face to face meeting) with customers/client are NOT required.
- Provide service and guidance to customers .
- Ensure customer satisfaction and provide professional customer support .
- Keeping records of customer interactions .
- Update sales statement in the sales tracking system .
- Following up on previous customers for potential sales .
Benefits
- Yearly Bonus
- Career Path
- Company Activity (Team Building, Annual Dinner, Company Trip)
- Casual Wear
- Positive Working Environment
- Flexible Working Hours - (8am-4pm or 4pm-12am)
- 5 day work per week
- EPF SOCSO EIS contribution
- Annual leave
Additional Benefits
- 5 Working Days
- Training Provided
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