Customer Relationship Management Executive
Premium Jobs Ads
SSM No : 202301032769 (1526692-X)
MYR4,000 - MYR6,000 Per Month
Cheras, WP Kuala Lumpur
Fewer than 20 applicants. You still have a chance!
Posted 3 days ago • Closing 16 Nov 2024
Fewer than 20 applicants. You still have a chance!
Requirements
- Fluent in English and Mandarin, with excellent communication skills in both languages.
- Prior experience in marketing agency, e-commerce, or customer service roles is preferred.
- Familiarity with CRM systems, such as Salesforce, HubSpot, Zoho RM, or Microsoft Dynamics CRM, is required.
- Proficient in navigating and utilizing CRM systems to manage customer relationships and data effectively.
Responsibilities
- Collecting and analyzing customer data to gain insights into customer behavior and preferences.
- Utilizing CRM systems to effectively manage and maintain customer relationships.
- Innovating new strategies to address and fulfill customer needs, ensuring high levels of satisfaction.
- Managing and resolving customer complaints in a timely and professional manner.
- Supervising interactions between customers and key team members, including Customer Service Representatives, to ensure consistent service delivery.
- Creating and implementing retention campaigns to enhance customer loyalty and minimize churn.
- Developing and executing marketing campaigns aimed at both acquiring new customers and retaining existing ones.
- Collaborating closely with sales, marketing, customer service, and operations teams to enhance overall customer experience and satisfaction.
Benefits
- Monthly Performance Bonus
- Yearly Bonus (Twice per Year)
- 13th Month Salary
- Transportation Allowances
Additional Benefits
- Annual Leave
- EPF / SOCSO / PCB
- Annual Bonus
- Training Provided
- Allowance Provided
- Performance Bonus
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.
Learn MoreAbout Company
Go to this companyAbout Company
About Company