• Design and Implementation: Designing, configuring, and implementing home router solutions based on customer requirements and industry best practices.
• Troubleshooting: Diagnosing and resolving complex technical issues related to home routers, including network connectivity, performance, and security.
• Technical Support: Providing advanced technical support to customers and internal teams on home router-related issues.
• Product Development: Collaborating with product development teams to enhance existing home router products or develop new ones based on market needs and trends.
• Testing and Quality Assurance: Conducting testing and quality assurance activities to ensure the reliability, security, and performance of home router solutions.
• Documentation: Creating and maintaining technical documentation, including user guides, manuals, and troubleshooting procedures for home router products.
• Training and Mentoring: Providing training and mentoring to junior engineers and technical support staff on home router technologies and best practices.
• Vendor Management: Managing relationships with home router vendors, including evaluating new products, negotiating contracts, and resolving vendor-related issues.
• Security: Ensuring the security of home router solutions by implementing and maintaining security best practices and protocols.
• Stay Updated: Keeping up-to-date with the latest technologies, trends, and developments in home router technologies to provide innovative solutions and recommendations.
• Provide technical support and troubleshooting for network and device issues
• Assist with the installation, configuration, and maintenance of network devices
• Collaborate with team members to identify and resolve technical problems
• Learn and apply new technologies and tools as needed
• Assist with other IT-related tasks and projects as assigned

Note:

This position offers the opportunity to learn about IoT and other unforeseen IT-related/non-related fields that the company may be involved in.