We are looking for a dedicated individual, who has a passion for transforming his/her good customer service skills in achieving customer excellence in backend support for class admin operations. Will need to attend to any incoming inquiries for class schedule and to manage the coordination of lesson arrangements with the coaches and customers. The respective individual will be trained with in-house systems to carry out duties in managing the class admin area under the company guidelines and policies.

Requirement

• Able to communicate in English & Mandarin
• Have at least 1 year of customer service experience.
• Be committed with passion and dedication to customer service in a call center environment.
• Being people-oriented nature with good interpersonal skills in communication.
• Being resilient with patience in handling customers’ queries and complaints.
• Possessed strong PC skills with Microsoft Office knowledge, Google Sheets, e.g Word and Excel.
• Professional, punctual, and well-organized individual who will enact his/her responsibility for all the coordination.
• Good team player, and able to work as a team in communication and delivering the message internally and externally.
• Willing to work at IOI Boulevard, Puchong