Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
Exceeding customer expectation in terms of customer service & accurate information.
Good consultation & conversation skills are required via mobile, Whatsapp, Instagram, Facebook, Tiktok and other relevant social media platforms. Reply promptly and accurately customers’ inquiries about Plastic Surgery/Aesthetic service.
Strong selling skills techniques.
Good interpersonal skills & ability to close sales for customers globally to travel to Korea for Plastic Surgery/Aesthetic procedures.
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Responsible for responding to customer inquiries, accepting complaints, collecting, sorting and analyzing customer complaints, and classifying and archiving them according to the company's requirements;
Contact the company in a timely manner and follow up on the status of customer opinions in a timely manner
Conduct a customer return visit in a timely manner after processing;
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