Job Description: Automotive Technical Executive

Position Summary: Handal BCM Sdn Bhd, a leading automotive company focused on commercial vehicle vehicles such as Foton, Kaicene, Golden Dragon, and more, is currently seeking a highly motivated and skilled Automotive Technical Executive to join our team. This position is in Petaling Jaya, Selangor, Malaysia and primarily involves providing technical support to customers and actively participating in the vehicle warranty process. The successful candidate will be required to travel as part of their responsibilities. We welcome applications from candidates who possess a minimum Malaysian Skill Certificate Level 3 (SKM) with additional consideration given to candidates holding a diploma or degree in automotive engineering.

Responsibilities:

1. Technical Support: Provide comprehensive technical support to customers regarding commercial vehicles. Respond to inquiries, troubleshoot, and resolve technical problems efficiently and effectively.
2. Warranty Processing: Handle vehicle warranty claims and ensure compliance with warranty policies and procedures. Coordinate with relevant departments to expedite claim approvals and ensure customer satisfaction.
3. Training and Education: Conduct training sessions for customers and internal staff on brand vehicle technology, maintenance procedures, and warranty-related processes. Ensure participants have a thorough understanding of the vehicles and warranty coverage.
4. Quality Assurance: Collaborate with the quality assurance team to identify and resolve product-related issues affecting customer satisfaction. Conduct inspections and quality checks on China brand vehicles to uphold company standards.
5. Cross-functional collaboration: Liaise with internal departments, including sales, marketing, and engineering, to address customer needs, provide technical expertise, and contribute to continuous product improvement.
6. Travel: Be prepared to travel to customer locations or other designated sites as required to provide on-site technical support, conduct training, or assist with warranty-related matters.