At Funnel Duo Media Sdn Bhd, an Admin Assistant, include replying to customer enquiries, assisting with customer problems, and participating in marketing events under the supervision of supervisor.

Responsibilities:

• Managing day-to-day administrative tasks
• Assist in daily administrative duties and assist management in Customer Relationship
• Provide fast and timely solutions to all customer product-related queries
• Handle the processing of all customers’ enquiries with accuracy and efficiency
• Answer phone calls, monitor and reply to messages and emails professionally
• Create and update customer records and databases. At the same time, submit timely reports on marketing events data and statistics.
• Compile, collect and check documents according to Standard Operating Procedures (SOP)
• Support flexible schedule marketing events when required (ensure events provide the best experience for participants).
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure the resolutions.
• Enhance and improve the current process
• Dealing with incoming and outgoing communications channels
• Any tasks assigned by the superior from time to time

   

  Results:

  • Ensure customer satisfaction and increase sales for respective projects.
  • Be an effective communicator and team player.
  • Ensure assigned tasks are completed.