MYR2,500 - MYR4,000 Per Month
Kulai, Johor
Jadilah pemohon terawal!
Posted 17 hours ago • Closing 9 Aug 2024
Jadilah pemohon terawal!
Kelayakan
- Proficiency in English & Mandarin is preferred
- Diploma in Business Administration, Mass Communication & Marketing.
- Minimum 2-3 years of working experience in related field.
- Strong customer service focus and good problem solving skills.
- Should be a customer-oriented person with good negotiation skills and interpersonal skills.
- Great analytical skills and tactful.
- Resulted oriented and energetic.
Tanggungjawab
- Responsible in gathering customer's feedback through surveys, websites, telephone communication, gathering & etc.
- Providing assistance to customers by guiding them through processes,troubleshooting issues, and offering support for products or services.
- Effectively handling and managing customer enquiry, complaints and issues toretain customers while expanding the brands reach and boosting customer's loyalty.
- Responsible on compiling and updating customer's database.
- Responsible in coordinating with other department on setting customer's enquiry, complaints, survey & etc.
- Conduct surveys on measurement and improvement of system efficiency.
- Assist on preparing and monitoring the RM process flow and system.
- Prepare weekly and monthly report on customer's database, enquiry, complaints, survey & etc.
- Collaborating with various internal teams such as sales, marketing, or operations to ensure seamless customer interactions and problem resolution.
- Documenting interactions, issues, and resolutions accurately for future reference and analysis.
- Identifying areas for improvement in customer service processes and suggesting solutions to enhance efficiency and customer satisfaction.
- Ensuring that customer relations practices comply with company policies,regulations, and industry standards
Manfaat
- Annual bonus
- Medical Claim
- Monthly Sporting Team Building
- Annual Dinner
- Training
- Birthday Leave
- EPF SOCSO
Important Information
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