We are looking for a knowledgeable Tech Consultant to help our users, employees and clients with any issues they may have. You’ll take the hassle out of resolving technical problems and provide training to users to maximize the value of technology in business.

A Technical Consultant must be knowledgeable and customer-oriented. Communication is everything for a consultant so we expect you to amaze us with your presentation skills. Not only that, it is expected of you to be involved in product brainstorming & ideations. We’re further looking for superior technical expertise and a problem-solving aptitude.

Heads up, we are a fast-growing & ever-expanding startup & this is not a typical nine-to-five job. We do acknowledge your rest days, however, attending to customers is one of your priorities for this role. All in all, it is all back to how you manage & communicate with your customers! You may foresee that you are one of the potential leaders & get the chance to grow your team regionally.

In this position, you will:

• Have opportunities to engage with business users of the software.
• Resolve Software application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.
• Liaise with relevant stakeholders to ensure Software application-related incidents and problems are resolved in a timely and professional manner.
• Maintain Software application support technical documentation.

我们正在寻找知识丰富的技术顾问，以帮助我们的用户、员工和客户解决可能出现的任何问题。你将协助解决技术问题，提供培训给用户，以最大程度地提升技术在业务中的价值。

技术顾问必须具备专业知识和客户导向。对于顾问来说，沟通是至关重要的，因此我们期望你能展现出出色的演讲技巧。此外，你还需要参与产品构思和创意方面的工作。我们还寻求卓越的技术专业知识和解决问题的能力。

需要注意的是，我们是一家快速增长和不断扩展的初创公司，这不是一份典型的九点到五点的工作。我们尊重你的休息日，但为这个职位，为客户提供服务是你的首要任务。总之，一切都取决于你如何管理和与你的客户沟通！你可能会看到自己是潜在的领导者，并有机会在地区范围内扩展你的团队。

在这个职位上，你将会：

• 有机会与软件用户接触。
• 及时有效地解决与软件应用程序相关的事故、服务请求和问题，以满足业务需求。
• 与相关利益相关者合作，确保及时、专业地解决与软件应用程序相关的事故和问题。
• 维护软件应用程序支持的技术文档。