Customer Service Executive / Senior Executive
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SSM No : 1315522-M
MYR2,500 - MYR4,500 Per Month
Kajang, Selangor
Kurang dari 30 pemohon. Anda mempunyai peluang yang tinggi!
Posted 21 hours ago • Closing 18 Jun 2024
Kurang dari 30 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Minimum Degree
- At least 3-5 years of related experience will be an advantage
- Pleasant looking, warm personality, good interpersonal skills
- Good understanding and strong human relation skills
- Able to work independently
- Able to meet deadlines with the right sense of urgency and ownership.
- Self-proactive, initiative, and motivated attitudes are a MUST.
- Solid communication skills both written and verbal
- Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus.
- Ability to be resourceful and proactive in dealing with issues that may arise
Tanggungjawab
- Manage and resolve customer complaints
- Manage matters related to customers
- Assist, prepare and review memos and copywriting.
- Respond to any customers’ inquiries via Whatsapp and phone calls.
- Managing walk-ins customers at the Wisma TDC office
- Prepare, analyze and present customers feedback reports
- Identify, plan, build, strategize for customer service excellence and customer satisfaction.
- Manage and organize training and development programs for customers
- Ensure cleanliness of workstation, entrance, gallery, lobby, and waiting area.
- Presenting and exhibiting products in the gallery to customers upon request.
- Promote TDC sales merchandise to achieve sales targets.
- Perform other tasks directed by the company.
- Ensure works compliance with laws and Shariah.KWSP
Manfaat
- KWSP
- EIS
- SOCSO
- Leave
- Allowance
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