Customer Service Representative (Banking) Rm3k-5k Support to SG
Company Confidential
MYR3,000 - MYR4,500 Per Month
KL City, Kuala Lumpur
Graduan Baru
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Posted 3 days ago • Closing 4 Jan 2025
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- SPM / STPM or equivalent certificate holders with at least 5 years of work experience.
- Diploma holders with at least 2 years of work experience.
- Fresh Degree holder are welcome as full training is provided.
- Strong customer service mind set with good communication and excellent problem-solving skill.
- Resourceful, proactive, attentive to details and a good team player.
- Possess good communication skills (verbal and written English), additional Mandarin verbal ability is an added advantage.
- Ability to work in a fast-paced, team-oriented environment.
Tanggungjawab
- Attending customer inquiries via calls and emails.
- Identify and resolves customer inquiries/issues accurately.
- Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
- Responsible for identifying and escalating customer issues to the appropriate department.
- Assigns or acts on any required customer follow-up in accordance with Contact Centre guidelines.
- Updates customer data and other relevant information into the relevant systems (as required) accurately.
- Provides suggestions on process improvements and participates in Contact Centre initiatives for increased effectiveness.
- Ensures knowledge is up to date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
Manfaat
- Basic salary is up to RM4k depends on experience.
- RM300 per month for Mandarin Language Allowance
- Shift Allowance is RM300 and up to RM990 depends on shift schedule.
- Transport Allowance (Start before 7am/ End after 12am)
- RM500 Bonus upon confirmation (1 time off)
- Quarterly KPI Incentive up to RM2,200
- OT/Meal Allowance is claimable upon approval.
- 21 days annual leave
- 14 days medical leave
- Dental & Optical RM400 per annum
- Insurance & Medical Coverage included dependent.
- *Performance bonus from 1 month up to 6 months and salary review in March(Subject to changes depends on individual and company's performance.)
Additional Info:
- Earliest shifts start at 6am, latest shift end by 3am
- Subjected to rotational shift between 9.5 and 8.5 hours (based on business requirement)
- 9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break) Rest 2 days (Off day may be split)
- 8.5 hours shift – Work 5.5 days (Mon-Fri 8.5 hours; Sat 5 hours)
- 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance
Interview Process: Submission of CV & documents > Online Assessment > Online Interview > Shortlisted > Offer > Pre-employment check & medical check > Onboard
Important Information
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Learn MoreMengenai Syarikat
Company Confidential
Pusat Panggilan/BPO
Mengenai Syarikat
Company Confidential
Pusat Panggilan/BPO