What Role Will You Play in Shaping CompAsia's Future?

Customer Service (60%):

• Call customer to proceed next steps in customer support and operational flows.
• Export orders/ leads from CompAsia or Partners for customer support and operational activities.
• Record the accurate status/ data of each order/ lead at each step of the customer support and operational flows.
• Report and transfer information to the person/ team (internal or partner’s) in charge of the next step in customer support and operational flows.
• Attend to incoming calls, messages, emails, live chats, enquiries from social media and website.
• Provide professional service to customers on products enquiries.
• Identify customer needs and provide solutions/ alternatives for any issues.
• Identify customer feedback and compile complaints reports to improve operational efficiency.
• Ensure organization service level achieved and all information obtained or evaluated accurately.
• Handle daily order processing such as preparing invoice, purchase order and delivery order, etc.
• Calm/ Warm the customer by providing courtesy calls and monitor end to end case resolution.
• Proactively record, report and feedback to Direct Manager and relevant departments about statuses, results, issues and recommendations of daily tasks.

Operations & Admin (40%):

• Perform general operation and administration functions.
• Oversee all the operation and administration related works (invoicing, payment, logistic, inventory, office administration, etc.), including partners’ scope of obligations.
• Ensure daily operations working smoothly and all information obtained or evaluated accurately.
• Coordinate with CompAsia entities and partners to acquire required information, receive status update, reconcile payment data and remind pending tasks.
• Recommend improvements to existing reports and assist in the development of new reporting tools where necessary.
• Other tasks assigned from time-to-time.