Mandarin Customer Success Specialist (Travel Industry) Penang
Agensi Pekerjaan JobScoper Sdn Bhd
SSM No : 1441500-X
MYR2,800 - MYR3,300 Per Month
George Town, Pulau Pinang
Jadilah pemohon terawal!
Posted a month ago • Closing 20 Jun 2024
Jadilah pemohon terawal!
Kelayakan
- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write in Mandarin
Tanggungjawab
- Answer inbound calls in a timely and friendly manner
- Reply to queries sent through Contact Us inquiry form
- Perform call back with customers for transaction confirmations
- Respond to customers’ queries and concerns with the aim of achieving first call resolution
- Identify customers’ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Level 1 first point of contact for customer complaints
- Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way
Manfaat
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
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