The Vacant Possession Executive will be responsible for executing and managing the full vacant possession (VP) processes, encompassing preparation before VP to key collection. Key responsibilities include:

• Execute and manage the complete vacant possession (VP) processes from preparation (before VP) to key collection.
• Brief customers on the handover process, including the registration in the Handover Vacant Possession (VP) Apps, property handover, checklist, and the handover IT.
• Attend to property owners for the vacant possession (VP) handover.
• Coordinate defects rectification works to ensure timely resolution of filed defects.
• Respond promptly to customer inquiries and feedback in a tactful and timely manner.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.