Mandarin Client Support Executive In Global Ads Social Media Company
MYR2,800 - MYR3,300 Per Month
Bayan Lepas, Pulau Pinang
Jadilah pemohon terawal!
Posted a month ago • Closing 24 Jun 2024
Jadilah pemohon terawal!
Kelayakan
- Must be able to speak, read and write in English, and Mandarin
- Minimum of 6 months’ work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Able to receive continuous feedback and work in a fast-paced working environment.
Tanggungjawab
- Support customers to place online orders with the client.
- Provide timely support to customers through available communication channels (inbound phone calls and email).
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client
Manfaat
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
- Work Life Balance Environment
- Young, energetic, and supportive team!
- Diversified and inclusive culture
- Language and Night Shift Allowance
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