Customer Care
MYR2,000 - MYR2,500 Per Month
Subang Jaya, Selangor
Graduan Baru
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Posted a day ago • Closing 11 Jul 2024
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Fresh graduates are encouraged to apply.
- Previous working experience in customer service, or customer service related fields is an added advantage but not essential
- Possess good telephone etiquette with good listening skills
- Knowledge in handling basic computer (Microsoft Excel/Word and email)
- Good communication and interpersonal skills.
- Ability to multi-task, prioritise and manage time effectively
- Is aware of e-commerce industry
- Able to work from warehouse premise in Subang
Tanggungjawab
- To efficiently handle inbound and outbound customer call and WhatsApp inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage customer's and in-house enquiries
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Manfaat
- Annual leave and sick leave
- Bonus
- KWSP and SOCSO
- Medical & Insurance Coverage
Important Information
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