The Sales Support Executive is required to assist the sales team and handle all enquiries, to conduct briefing to customers on our products, To maintain accurate payment and invoicing transactions.

Duties and Responsibilities:

• Handle all incoming enquiries and to reply efficiently based on company’s products.
• Answer all incoming calls promptly and professionally.
• Ensure all customers’ queries are well-investigated and resolved.
• Conduct informative service briefing to customers.   
• To collect feedback from customers on the services level and reports to the Head for improvement.
• Take ownership of complaints and queries of the customers and proactively following through to resolution.
• Ensure that all customers’ queries are well-investigated and resolved.
• To ensure quality and efficient service provided to all customers at all times.
• Ensure total customer satisfaction at all times.
• To perform any other related duties according to the operational needs from time to time.