Customer Service Representative
MYR2,200 - MYR2,800 Per Month
KL City, Kuala Lumpur
Kurang dari 30 pemohon. Anda mempunyai peluang yang tinggi!
Posted 13 hours ago • Closing 11 Jul 2024
Kurang dari 30 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Excellent communication skills in both English and Bahasa Malaysia.
- Customer-oriented mindset with a positive attitude and strong interpersonal skills.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Problem-solving abilities and resilience in handling challenges.
- Proficiency in computer usage and familiarity with customer service software/tools is advantageous.
- Previous experience in customer service, hospitality, or related fields is preferred.
- Proficiency in Mandarin language communication is a plus.
Working Days: 6 days per week (5 days in-office, 1 day remote)
Tanggungjawab
- Responding to Customer Inquiries: Promptly and professionally handle phone calls, emails, and messages from guests, property owners, and partners, addressing their questions, concerns, and requests.
- Reservation Management: Assist guests with booking accommodations, manage reservations, and provide information regarding property amenities, rates, and availability.
- Problem Resolution: Effectively identify and resolve customer issues, complaints, and conflicts to ensure high levels of satisfaction and loyalty.
- Administrative Support: Perform administrative tasks including data entry, record maintenance, and report generation to facilitate the smooth operation of the customer service department.
- Communication and Collaboration: Liaise with other departments such as operations, housekeeping, and maintenance to coordinate guest requests, resolve issues, and ensure seamless guest experiences.
- Feedback Collection: Gather feedback from guests to identify areas for improvement and contribute to enhancing service quality and customer satisfaction.
- Adherence to Policies and Procedures: Follow company policies, procedures, and guidelines related to customer service, privacy, and security to uphold standards and ensure compliance.
Manfaat
- Salary Range: RM2200 - RM2800
- EPF/SOCSO
- Annual Leave
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