Respond promptly and courteously to customer inquiries and issues through various channels such as phone, email, social media, or online chat.
Resolve customer problems, complaints, and concerns to ensure customer satisfaction.
Establish and maintain positive, trusting, and stable relationships with customers.
Provide relevant information, advice, and solutions to meet customer needs.
Record and manage customer information and interactions, ensuring accuracy and confidentiality.
Aid customers in resolving product or service-related problems, including guiding them through troubleshooting and repairs.
Coordinate with other departments or teams to resolve customer issues.
Provide customers with information about products, services, or policies to help them make informed decisions.
Educate customers on how to use the company's online platforms or self-service options.
Comply with the company's customer service policies and procedures to ensure consistency and compliance.

customer relation executive jobs in Petaling Jaya

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