Customer Management:

Develop and aggressively win new customer opportunities

Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a personalized service
Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
Conversion of qualified leads into customers and develop and penetrate existing accounts for growth and improved Share of Wallet
Prepare weekly updates on pipelines and target achievement and review of opportunities and business plan
Provide regular updates and resolution on business challenges, customer satisfaction and account receivables.
Work closely with internal stakeholders to ensure cross-functional collaboration, ensuring high quality of service is delivered
Act as the customers’ main point of contact, by liaising closely with the relevant departments within Ninja van to ensure that their queries, problems, or issues are dealt with appropriately.

Stakeholder Management:

Ensure co-operation with other members of the sales team and throughout the sales force.
Ensure all customer agreements are cost sensitive so as to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff require management’s agreement and justifications.
Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers.
All non-sales activities or diversionary activities could be supported by support functions.
Produce information for management necessary to evaluate performance vs. key performance indicators
Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy.

Reporting:

Build a strong client relationship to ensure accounts perform and grow to their maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
Implement and execute sales activities to achieve target budgets and maximise growth within the existing customer base
Conduct presentations of products and present customized offers to customers
Continually develop knowledge of products/services and general commercial awareness in order to provide the best possible solutions for customers.
Provide feedback and recommendation to further improve business operations
Analyse and monitor customer data to measure success and identify fluctuations/trends so as to decide on the relevant actions to be taken.
Adhere to regional standard profit margins and discount guidelines and account receivables
Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base.
Maintain customer business information, and update business activities in RM system

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Customer Care Officer / Sales Coordinator Officer