Become familiar with our software and any new features.
Provide technical support and exceptional service for incoming inquiries via our communication channels in a professional, timely and accurate manner as per Service Level Agreement (SLA).
Perform troubleshooting for SQL Accounting/ Payroll software and hardware related issues.
Communicate issues with internal groups to resolve urgent or escalated issues when needed.
Collaborates with team members and other departments to ensure client have a positive experience.
Follow up unfinished job from time to time both internally and externally to ensure customer’s enquiries does not left unattended.
Conducttraining internally and externally.
Performs other ad-hoc task from time to time if required.

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RF Workforce Solutions