Responsibilities:

Answer suppliers’ enquiry related to the company services via phone and email.
Ensure incidents are logged and updated in the helpdesk ticketing system
Learn and achieve a good understanding of product features.
Guide supplier and buyer on portal usage and process.
Provide service provisioning and training for suppliers.
To assist buyer and supplier enquiries on business/trading processes.
Response to inbound and outbound calls in a professional manner and providing solutions and advice where appropriate.
Troubleshoot and resolve suppliers’ issues within system accessibility.
Ensuring service quality level are maintained and all issues is handled in a timely manner.
Escalate clients' requests and complaints to appropriate specialists.
Update clients about their request and feedback’s status accordingly.
Gather client’s feedback, identify problem trend and report to supervisor for discussion or service enhancement.
Perform other related duties on ad hoc basis.

B2B Commerce Sdn Bhd