Customer Journey

To handle new customers’ registration
Welcoming customer, serving tea, and ensuring PIC is there to serve customer
Issuance of receipt and collection of payment
Customer appointment management including appointment placement, confirmation, follow up, etc
Handle online and offline customer enquiries
Understand and learn new treatment and product knowledge (To ensure well explanation in handling walk in customers/ customers' enquiries)
Collect Google Review
Activate inactive customer

Admin Task

To handles and in-charge on the POS system
Check outlet daily emails
Check daily commission and execution claim (ensure is correct)
Complete daily invoicing and service redemption
Search (slot in/ slot out) customer files
Check daily sales and transaction reports, and email to finance
Stock management for retail and salon which includes, ensuring enough inventory, and re-ordering when necessary

Outlet Hygiene and Outlook

Prepare teapot, cups & sanitize all area
Lead outlet tour if necessary
Making rounds and ensure all treatment rooms are always tidy and clean as per SOP
Ensure customer shoe rack and IBA lockers cleanliness
Switch off all lights, heaters, power outlet and close outlet door during closing
Liaise with cleaners when necessary in regards to hygiene, cups cleaning, towels etc

Room Preparation

Ensuring rooms are prepared before appointment time, with necessary consumables equipped
Ensuring rooms are cleaned after execution is done, and liaise with cleaner to clean up
Ensuring machines are in proper order, and managing any machine breakdown or maintenance

Internal Communications

Beautypedia Sdn Bhd