Support day-to-day operations of E-Commerce Marketplaces (Lazada, Shopee Webstore, Tik Tok & etc)
Ensure timely update and upload new products and product listings.
Assist in creating and maintaining product listings, including product descriptions, status, price, and images as required.
Execute basic graphics and video edits as needed to enhance product presentation.
Assist with customers regarding missing/damaged items or returns.
Assist in handling returns, arranging replacements or refunds, and maintaining accurate records. Prepare reports for returns and refunds bi-weekly across all marketplaces.
Manage customer inquiries and provide customer service support.
Collaborate with internal teams and external vendors to support project requirements, timelines, and deliverables.
Work closely with the Sales & Marketing team on branding and awareness activities.
Monitor project progress, identify potential risks, and assist in implementing corrective measures for successful completion.
Support e-commerce operations by working cross-department and teams for platforms such as Shopee, Lazada, etc.
Understand the trends and dynamics of e-commerce business, and deepen e-commerce research.
Able to adapt and react quickly to changing needs and business decisions.
Any other ad-hoc tasks or duties as assigned by the superior/ management to you from time to time.

Precious Trend Sdn Bhd