Lead, mentor, and motivate a team of customer service representatives to achieve
performance goals and provide outstanding customer support
Monitor team performance, provide regular feedback, and conduct performance evaluations. Identify areas for improvement and implement training programs as needed
Handle escalated customer inquiries and issues, ensuring prompt and effective resolution. Maintain a high level of customer satisfaction by addressing concerns and providing accurate information
Conduct training sessions for new hires and ongoing training for existing staff. Keep the team informed about product updates, industry trends, and best practices company policies and standards
Ensure all customer interactions are handled professionally and in accordance with company policies and standards. Conduct regular quality assurance checks and provide feedback to team members
Prepare and present regular reports on team performance, customer feedback, and service levels to senior management. Identify trends and recommend solutions for improvement

Agensi Pekerjaan Adnexio Sdn Bhd