Job Details:

Responsibilities:

General Inquiries:

Provide end to end guidance for potential new customers to apply account with company.
To handle and resolve all queries relating to marketing activities.
Troubleshoot and resolve transaction related issue at station which may be due to various reasons.

Online Service Support and Setup

Support and proactively encourage uptake and utilization of online services.
Act as first level support for system interface issues and errors.
Provide guidance to customers for online system navigation.
Assist in online services registration for system-to-system setup with existing customers.
Assist to set up new user and amend existing user details in online system.

Card Order and Account Management

Create card as required.
Take ownership of delivery status enquiries and troubleshooting.
Manage account master data amendments and enquiries.
Liaising with other stakeholders such as sales, marketing, credit and other service partners on various services.

New customer account Setup

Data Integrity Management

Maintain master data integrity.
Review DQS reports, correct any data errors and track performance against SLA Contract Management
Work with Account Managers to provide pre-offer, offer and contract management support for standard and nonstandard contract set up and maintenance, in compliance with the company standards & guidelines.
Execute contract legal and fiscal requirements, working with local legal focal.
Follow-up directly with customers on missing contract documentation
Ensure contracts are signed and stored in line with local country requirements.
Review contract performance as part of SCM process.
Own contract documentation archiving and termination of customer contracts

Skills & Requirements:

Job Type: Contract
Contract length: 6 months

Pay: RM2,800.00 - RM3,200.00 per month

Benefits:

Schedule:

Agensi Pekerjaan Ideal Reliance Sdn Bhd