We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services. You must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.

Duties and Responsibilities:

Cold Calling: Initiate outbound calls to individuals or businesses from provided contact lists or databases. Introduce the company's products, services, or offers in a clear and compelling manner.

Product/Service Knowledge: Acquire in-depth knowledge about the products or services being promoted to accurately address customer inquiries and overcome objections.

Pitching and Persuasion: Deliver persuasive sales pitches tailored to each prospect's needs, emphasizing the value and benefits of the offerings.

Lead Generation: Identify potential customers by probing for their needs, interests, and pain points. Qualify leads based on specific criteria before passing them to the sales team.

Appointment Setting: Skillfully guide conversations to smoothly transition from the initial pitch to appointment setting. Utilize persuasive techniques to secure appointments for the sales team with qualified leads who have shown interest in the offerings.

Effective Communication: Clearly communicate the purpose of the appointment, the value of the interaction, and any necessary preparation required from the prospect.

Data Management: Accurately record customer information, interactions, and appointment details in the CRM (Customer Relationship Management) system.

Objection Handling: Address customer objections and concerns related to scheduling an appointment, providing reassurance and information as needed.

Follow-Up: Send appointment reminders and confirmations to prospects, ensuring they are well-prepared and committed to the scheduled interaction.

Metrics and Reporting: Track and report appointment-setting metrics, including the number of successful appointments booked, cancellation rates, and rescheduling rates.

Continuous Learning: Stay updated with product/service offerings, market trends, and appointment-setting techniques to enhance your effectiveness in securing appointments.

Beyond Aesthetic Sdn Bhd

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