Burmese Speaker

Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Allocate rooms to expected arrivals after checking the guests’ preferences and special requests. Build strong relationships and liaise with all other department Check all billing instructions are correctly updated Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.