To assist Outdoor-sales in provide excellent customer service and to build good rapport with customer to satisfy each customer's need
To attend on incoming call and customer enquiries
To check the validation of the quotation before issue the invoice and delivery order
Indoor-sales has to refer to respective Outdoor-sales for quoting price to customer. They do not have authority on this
Customer's place order process would be taken via fax, email, messenger, walk-in-customer, call-in, Outdoor-sales, or others communication channel. Indoor must check every hour and respond within an hour, and must answer incoming call and return missed call immediately
To prepare submission to customer by following date-line given by customer or company
Cooperate with others section of department to ensure the operation process running smoothly
To backup indoor during their absent (off day, EL, AL, MC & training)
To complete any ad-hoc job assign by superior/senior from time to time
All Company data and information are highly confidential. Nobody are allow to carry out from the Company premise without prior approval from the management
If any account is under suspicious, indoor -sales would need to seek approval from outdoor-sales or management
All dateline given by management or superior must be met
Maintain proper filling of documents
Undertake other special assignments, ad-hoc job / project as and when required by the Management / superior from time to time
Undertake other special assignments, ad-hoc job / project as and when required by the superior from time to time

ESW Engineering Sdn Bhd

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