HMA GEORGE PATTERSON

GAPbuster specialises in developing performance improvement solutions. To improve customer service performance, we assist companies to develop service standards that are aligned with business and customer objectives.

GAPbuster Global office and operations centre is based in St Kilda Road, Melbourne, Australia. Our global field force is more than 20,000 people.

 

GAPbuster commenced in New Zealand in 1994. In 1995, GAPbuster expanded to include Australia in its operations. In 1999 GAPbuster began operating in the United Kingdom, and grew to include Germany in 2000, followed by the Hong Kong, Singapore and Malaysia in 2001. In 2002 GAPbuster is expainding into other asian and European countries.

GAPbuster is the licensee of Shop'n Chek for the United Kingdom, Europe, Australia, New Zealand and Asia. Shop'n Chek is the world's largest mystery shopping company, founded in Atlanta, 1973. Shop' n Chek's U.S.A clients include Wal-mart, Chevron, Barnes & Noble, and Home Depot.

 

We are an international performance improvement company that brings a fresh improvement-oriented approach to: Balanced Scorecard, Customer Service (Mystery Shopping), Customer and Staff Satisfaction, Store Audits, International Benchmarking.