Customer Service (handle VOICE CALL, CHAT & EMAIL - （Mandarin Speaking Market)
Understand customer enquiries and respond via applicable channels: email, chat, and voice call and ensure they are answered or routed through the appropriate support channel
Ensure all SLAs are met accordingly
Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner by following processes in place

Kaali HR Sdn. Bhd.