We are actively seeking a dynamic and talented individual for the position of HR Software Support Executive. The candidate will play a pivotal role in supporting and assisting our clients in the day to day operations of our HR Software solution.

KAIZENHR (www.kaizenhr.my), a company based in Plaza Mont' Kiara is among the leading HRMS solution in Malaysia, having won the MSC-APICTA Awards and nominated for 2 consecutive years as Best In Software Solutions category.

Job Responsibilities:

To provide training to clients on the operational usage of our HR solution
To undertake requirement study to understand the needs and objectives of the client.
Providing ongoing post-implementation client support to address user queries, troubleshoot issues, and ensure optimal utilization.
Maintaining effective communication with clients throughout the entire project duration, regularly updating them on implementation progress, addressing concerns, obtaining feedback, and serving as the primary point of contact.
Conducting periodic review meetings to discuss project status, resolve any emerging issues, and ensure alignment with client expectations.
Developing and maintaining a detailed project timeline with clearly defined milestones and regularly updating of project status.
Collaborate with internal teams to address customer issues and improve overall service delivery.

Training and continuous guidance on KaiZenHR Software will be provided to successful candidate to enable them to perform the job responsibilities.

Qualifications and Job Requirements:

Diploma/Degree in Computer Science / Information Technology.
Knowledge in HRIS/Payroll System is an added advantage
2 years and above working experience
Proficient verbal and written communication (English)
Ability to adapt to evolving situations and handle a variety of customer interactions with flexibility.
Maintaining a positive and professional demeanor, even in challenging situations, to create a positive customer experience.
Efficient time management skills to ensure timely response and resolution of customer queries.

Salary:

The salary offered for a position will be determined by the candidate's relevant experience and qualifications.

Working Hours and Location :

Official Working Hours - Mondays to Fridays, 9am to 6pm (1 hour lunch break from 1pm to 2pm)
The employee will be working fulltime onsite at KaiZenHR's office

Internship Opportunity :

We also have positions open for FRESH GRADUATES (Information Technology) seeking an internship with the potential for conversion to full-time employment.

How to apply:

Kindly submit your resume along with details on your current and expected salary, when you are able to start work if selected, contact number (mobile), and a profile photo.

Please note that only shortlisted candidates will be contacted for further interviews.

Kaizenhr Sdn Bhd

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