Oversee the operations and performance of multiple retail stores, ensuring they meet sales targets and maintain high operational standards.
Lead, support, and mentor store managers and staff to deliver excellent customer service and achieve store goals.
Analyze sales data to identify trends, opportunities, and areas for improvement to drive growth and profitability.
Implement and monitor efficient operational procedures and best practices across all stores.
Regularly visit stores to provide feedback, address issues, and ensure compliance with company standards and policies.
Work closely with other departments, such as marketing and logistics, to support overall company objectives and initiatives.
Ensure all stores comply with local regulations, company policies, and industry standards.
Manage budgets effectively to maximize profitability while maintaining high standards of service and product quality.
Act as the main liaison between headquarters and store locations, ensuring clear communication and effective implementation of company strategies.
Continuously strive to improve the customer shopping experience by maintaining high visual merchandising standards and fostering a customer-focused environment.
Conduct regular performance reviews of store managers and staff, setting clear goals and providing constructive feedback.
Address and resolve any issues or crises that arise within the stores promptly and effectively.

Kedai Emas Suasa Sdn Bhd