Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
Enhance and improve current process.
Ensuring Customer Service satisfaction with clients
Following process and procedure of the Company.

• Provide a prompt and professional response to customer inquiries on social media like FB, Instagram etc• Process enrolment application, enquiries and feedback from customers• Contact or call clients via WhatsApp• Promote products & installment plan to customers• recommend LOAN to customer

KK Line One Sdn Bhd

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