Knowledge Touch was founded in year 2000. We build and sell the most powerful and flexible workforce scheduling products. Designed and built from the bottom up to meet the current and future scheduling needs of a diverse range of industries, our tools have pushed the envelope of what is possible and practical in automated workforce planning and optimization.

We are looking to hire a few Solution & Service Delivery Consultant Malaysia to expand our IT Software team.

If you’re self-driven and passionate about working with clients and internal team to provide and deliver the best solution to ensure client satisfaction, we would like to meet you.

You will be collaborating closely with clients, technical experts and project managers to understand client requirements, design solutions and oversee the implementation/deployment process. Your role will also involve providing technical expertise, testing and troubleshooting issues, and ensuring that solutions are delivered on time and within budget.

Responsibilities:

Client Consultation: Engage with clients to understand their business needs, technical requirements, and desired outcomes. Provide expert advice and recommendations on software application solutions to meet client objectives.
Solution Design: Work closely with technical teams to design software solutions tailored to client specifications. Translate client requirements into actionable development plans, ensuring alignment with project timelines and resource allocations.
Project Management: Oversee the end-to-end delivery process, from project initiation to deployment and post-implementation support. Coordinate with project managers to define project scopes, set milestones, and track progress against deliverables.
Technical Expertise: Serve as a subject matter expert on software applications, including architecture, functionality, and integration capabilities. Provide guidance on best practices, technical standards, and emerging technologies to optimize application performance and scalability.
Implementation Support: Collaborate with technical teams to ensure the successful implementation of software applications. Conduct thorough testing, debugging, and quality assurance to identify and resolve any issues before deployment.
Client Training and Support: Deliver training sessions and workshops to clients on using and maintaining software applications effectively. Provide ongoing support and troubleshooting assistance to address any user inquiries or technical issues post-deployment.
Continuous Improvement: Stay abreast of industry trends, market developments, and evolving customer needs related to software application delivery. Recommend enhancements and optimizations to existing processes, tools, and methodologies to drive efficiency and quality outcomes.
Documentation and Reporting: Maintain comprehensive documentation of project requirements, design specifications, and implementation details. Generate regular reports on project progress, performance metrics, and client satisfaction levels for internal stakeholders and clients.

Requirements:

Degree in Information Technology, Computer Science or equivalent.
Strong understand of software frameworks, methodologies and tools.
Excellent communication, interpersonal and client-facing skills.
Ability to multitask, prioritize workload, and work effectively under pressure.
Analytical mindset with problem-solving abilities and attention to detail.
Experience in project management is a plus.
Good interpersonal skills and a good team player.
Excellent analytical skills with a good problem-solving attitude
At least 2-3 years working experience is preferred however fresh graduates who are fast learners are welcome to apply.

KNOWLEDGE TOUCH SDN. BHD.

1 Job Available

Filter

Sort By

Type

Education

Salary