We are looking for the following :
Job title Level 1 Support as Service Desk analyst
Job Location Cyberjaya SelangorJob purpose
Monitoring alarms and performance of complex Telecom BSS systems, initiate trouble tickets (TT) in case of any issues with monitored nodes, escalate to L2 support for unresolved issues
Responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Duties and responsibilities
1st level Incident Management
Proactive monitoring and alerting L2 teams.
Monitor and respond quickly and effectively to requests received through the monitoring tools as per the SLA defined in the process. Forward technical support issues that cannot be addressed by the L1 team to the appropriate technician (Level 2 or Escalation Team).

Nityo Infotech Malaysia