At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Nestled on the south-eastern shoreline of Malaysia, between lush rainforests and South China Sea, One&Only Desaru Coast is a spectacular tropical retreat spread across 128 acres of unspoiled nature and flanked by a secluded 1.5 kilometre stretch of pristine white sands. The warm Malaysian charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

One&Only Desaru Coast is seeking a passionate and dedicated Agent, Guest Relations to join our team based in Desaru, Johor.

Providing a warm welcome upon arrival, accommodate, room orientation and accommodating special guest requests.
Handle guest complaint, guest request and must be able to ensure high resort guest satisfactions.
Being proactive and committed to deliver unique and everlasting memories to guests.
Check all updated registration cards ensuring that the information is complete, all necessary documents attached, and sufficient payment guarantee has been taken.
Maintain seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively action all their requests & requirements. Also maintain the privacy of guest information and details.
Answer all calls according to the set standard.
Carry out guest registration, cashiering and other administrative tasks as per the standards
Collect Guest feedback during guest departure along with his likes and dislikes.
Perform basic cashier activities as and when required.
Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
Ensures that the Guest Services Desks are well manned, operationally prepared and stocked at all times.

About You:

Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
Able to communicate, written and fluently excellence in English and Bahasa Malaysia.
Pleasant personality and self-grooming id essentials.
At least 1 Year(s) of working experience in a similar role with luxury resort.
Required Skill(s): OPERA PMS
Able to work in a fast-paced environment.
Applicable for Citizen of Malaysia and/or valid Permanent Residents of Malaysia only.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

One & Only Desaru Coast

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