Responsible to define, manage and assess customer lifecycle management (CLM) strategy and activities
Qualify online leads to support Company's sales objective and guarantee the seamless integration of leads into the sales process
Conduct the need analysis together with customer and give best advice of the product
Assign the best and suitable sales consultant with required knowledge to entertain the customer
Supervise and service lead generating online channels and make distribution of the leads to each of the sales consultant
Provide response and follow-up with customer in every online channel inclusive of response from customer in comment section and direct message
Plan the after sales service strategy and method to be used with customer
Conduct the after sales follow up contact with customer to maintain good relationship with customer

Rasniaga Sdn Bhd