Address customer inquiries promptly and professionally via various channels such as phone, email, and chat messages.
Manage and maintain Service Level Agreements on response rate and time, productivity and Quality Matrices (CSAT/resolution time)
Resolve service issues by understanding complaints, providing optimal solutions, and ensuring follow-up until resolution is achieved.
Maintain a professional and positive attitude to provide the best experience for the customers
Demonstrate attention to detail and the ability to maintain detailed records of customer interactions.
Collect and analyze customer feedback and identify area of improvement
Participate in continuous improvement initiatives

Remobie Technologies Sdn Bhd