Handling inbound calls, emails, and live chat regarding inquiries, policy information, account management, claims processing, and general support.

Filing customer records, including contact information, purchases and billings.

Providing customers with clear instructions to resolve issues. ...

Handling inbound calls, emails, and live chat regarding inquiries, policy information, account management, claims processing, and general support.

Filing customer records, including contact information, purchases and billings.

Providing customers with clear instructions to resolve issues. ...

Handling inbound calls, emails, and live chat regarding inquiries, policy information, account management, claims processing, and general support.

Filing customer records, including contact information, purchases, and billings.

Providing customers with clear instructions to resolve issues. ...

Handling inbound calls, emails, and live chat regarding inquiries, policy information, account management, claims processing, and general support.

Filing customer records, including contact information, purchases and billings.

Providing customers with clear instructions to resolve issues. ...

Handling inbound calls, emails, and live chat regarding inquiries, policy information, account management, claims processing, and general support.

Filing customer records, including contact information, purchases and billings.

Providing customers with clear instructions to resolve issues. ...

Able to handle inbound and outbound calls in a timely manner

Listen and solve customer’s enquiries or complaints in a professional manner

Perform any administrative tasks requires by supervisor ...

Able to handle all inbound calls from customers about the company’s product and services

Help customer resolves any issues or complaints regarding the company’s product and services with high level of customer service

Assist the customers in solving their problems to ensure customer’s satisfaction with providing professional customer support ...

Make outbound calls to conduct welcome calls (a short survey regarding customer awareness on their recent purchase of policies)

And also have to make reminder call 1 year in advance to remind customer regarding their maturity claim and bonus claim, what are the documents required and ask customer submit to branch within the 1 year to ease the process of claim

To exceed customers expectation in terms of customer service & accurate information.

Job Responsibility

Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems. ...

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Description

Responsibility :

- Commercial sales representatives represent companies to sell various goods and services to businesses and other organisations and provide product-specific information as required ...

Listening

Customer service

Problem Solving ...

Provide all internal sales support and coordination functions for IS SEA region

SAP, Salesforce and Tableau and other CSR system support

Sample request for IS SEA team ...

Job responsibilities:

The officer is part of the team responsible for processing employment claims at the Tripartite Alliance for Dispute Management (TADM). The job entails customer service, access the feasibility of executing Writ of Seizure and Sale (WSS) and case processing work.

The officer will monitor payment for Settlement Agreements (SAs) and Employment Claims Tribunals (ECT) orders. The officer will assess the cases and provide timely assistance and advice to the workers. ...

Roles & Responsibilities

Contract: 12 months

Location: Caldecott ...

RCB

EA License

Reg

Customer service

Phone Skills

Resolve product or service problems by clarifying the customer's complaint through Inbound call / Live Chat / Email

Determining the cause of the problem and selecting and explaining the best solution to solve the problem

Provide high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible. ...