Manage and resolve customer complaints
Manage matters related to customers
Assist, prepare and review memos and copywriting.
Respond to any customers’ inquiries via Whatsapp and phone calls.
Managing walk-ins customers at the Wisma TDC office
Prepare, analyze and present customers feedback reports
Identify, plan, build, strategize for customer service excellence and customer satisfaction.
Manage and organize training and development programs for customers
Ensure cleanliness of workstation, entrance, gallery, lobby, and waiting area.
Presenting and exhibiting products in the gallery to customers upon request.
Promote TDC sales merchandise to achieve sales targets.
Perform other tasks directed by the company.
Ensure works compliance with laws and Shariah.KWSP

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Customer Service Executive / Senior Executive