yongwang cafe sdn bhd (hailam kopitiam)

●       Responsible for the day-to-day operations of the Restaurant, working hand-in-hand with the Chef De Cuisine

●       Oversee and implement FOH SOPs for operational needs

●       Ensure that the restaurant delivers convivial hospitality, ensuring internal quality standards and procedures are being understood and practiced

●       Work alongside the team to drive continuous improvements to the restaurant to achieve operational excellence

●       Train and develop team members

●       Ownership of customer’s dining experience

●       Communicate and manage customer’s feedback

●       Ensure stocking of FOH inventory is done efficiently

●       Perform ad-hoc duties to ensure smooth running of operations

●       Pro-active in identifying operational pain points and offering solutions for troubleshooting

●       Report the Financials & Operations on a weekly and monthly basis

●       Set up and update of POS in accordance to menu changes

●       Ensure stocking of FOH inventory is done in a timely and accountable manner

●       Must be able to work under minimal supervision

●       Ensure work relationships are maintained in a professional and cordial manner across the respective departments