Job description-Design, implement, and maintain Nagios-based monitoring solutions to ensure the stability, performance, and availability of IT systems.
Configure and customize Nagios Core and Nagios XI for monitoring various devices, services, and applications.
Develop and implement Nagios plugins and extensions to meet specific monitoring requirements.
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Maintaining and administering internal and external systems such as installing and configuring, modifying and upgrading of the System that use for office and production covering hardware, software, network, printer and related services according to checklist and procedures.
Managing and troubleshooting of system issue and providing root cause analysist with solutions.
Perform setting and maintenance of system security to safeguard the integrity of information for end users.
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Assist in shop floor software system requirements analysis and implementation of changes to existing and/or new modules as well as setup a new production line to support changing business needs
Develops systems documentation, prepares technical and user documentation and conducts system training
Interface with users, consultants and service providers in resolving application systems related issues. Interface with software application and hosting provider to resolve technical/system related issues
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Responsible for the daily operation and maintenance management of the company's network equipment, including the configuration, maintenance, and upgrade of network equipment such as switches, routers, and firewalls.
Monitor network performance, discover and resolve network faults in a timely manner, and ensure high availability and stability of the network.
Responsible for the backup and recovery of network equipment to ensure data integrity and security.
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Diagnostic and repair Apple products Attend and follow up on customer queries, requests and feedback effectively to achieve customer satisfaction Ensure smooth operations
Ensure parts are ordered and returned in a timely manner Compliance with workplace safety and security Liaise with supervisor on customer feedback
Other duties and special projects as assigned Requirements: Minimum 'O' Level or equivalent with 1 year customer and support experience preferred
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You will support Systems Engineers in the installation of network cables, devices and other network equipment. Also, you will provide basic PC support and setting up connection to the network.
Responsibility:
1. Testing on new hardware and software.
2. Support for IT Department and help to manage the awarded project. If required, you need to go outstation for installation and delivery anywhere in Malaysia.
3. Responsible for the end-to-end installation process to ensure a smooth installation experience for customers.
4. Handling cases that have been assigned and completed within the planned timeline.
5. Communicate, interact, and entertain customers' questions in a polite and professional manner.
6. Provide after-sale services and support with the highest standard of professionalism and efficiency to achieve total customer satisfaction.
7. Conduct training for the awarded project.
8. General workers include backup Technician jobs.
9. Perform hardware and software installation, setup, configuration, and day-to-day maintenance.
10. Self-motivating, independent, willing to learn, and capable to handle multi-task job.
11. Followed technical SOP (QC, external and internal support, delivery project).
12. Get positive review from customer.
Requirements:
-Atleast 1 years of experience
- Diploma or Degree in Computer Science, Data Communication, Networking or etc
- Computer hardware & software skill
- Network troubleshooting skill
- Video conferencing skill
- Software testing skill
-Hands-on experience with Customer Relationship Management software is a plus
Benefits:
-Company trips (include holiday, eating trips and etc)
-Birthday celebration
-Professional Development
-Health and wellness benefits
-Lifestyle allowance
-EPF and SOCSO benefits
-Good working environment
Additional Benefits:
Annual Leave, Medical and Hospitalization Leave, Training Provided,5 Working Days
Contact new and existing customers to discuss needs.
Emphasize the futures of products to highlight how they solve customers problems.
Negotiate prices and terms, prepare Sales Agreements, Quotations, Technical Sheets, etc.
Collaborate with Colleagues in many differences sectors.
Maintain contact lists and follow up with customers to continue relationships.
Must have a degree in Information Technology or other relevant degrees. Must be well versed in the configuration of LAN networking, IP address, and CCTV surveillance system. A driving license holder would be ideal. Looking for a team player who can solve problems effectively and work independently with minimum supervision. Other ad-hoc duties as assigned.